Our Policies

WARRANTY

Products offered at molleshop.com.au are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. If a product ever fails due to a manufacturing defect, we will repair the product, without charge, or replace it, at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colours and materials over extended time and use.

NEXTORCH HASSLE-FREE WARRANTY

NEXTORCH® warrants our products to be free from any defects in workmanship and/or materials.  Within 15 days since the date of purchase, if they are predicated to be defective at our discretion, we guarantee to replace them. NEXTORCH® reserves the right to replace an obsolete product with a current production.

NEXTORCH® provides free maintenance service for products with quality problems under normal use within 5 years since the purchase date. But the quality problems does not include lamp burning out, batteries draining, switches wearing out and damages resulting from abnormal use, abuse, neglect, battery damage, use of other than NEXTORCH® brand batteries or accessories, unauthorized modifications or repairs from their original state.

The above warranty excludes accessories, while chargers and rechargeable batteries are covered within one year.

In the event that any issues with a NEXTORCH® product are not covered under this warranty, NEXTORCH® can arrange to have the product repaired for a reasonable fee.

WARRANTY DISCLAIMER

The above warranty is exclusive, and to the extent permitted by application laws, shall be in lieu of all other warranties, express or implied, including, without limitation, any warranty of merchantability or fitness for a particular use or purpose.

NEXTORCH® disclaims any and all liability for product malfunctions, physical injuries, or property damage that result in a whole, or in part, from the criminal, negligent, or improper use of the product, or from modifications or alterations thereto.

In no event shall NEXTORCH® liable for any incidental, special, or consequential damages relating to the purchase, use, or performance of any NEXTORCH® product.

WARNING

  1. While turned on, do not place the flashlight face down as this may damage the lamp and is a potential fire hazard.
  2. Do not shine light directly into eyes as this could cause a permanent injury.
  3. Do not disassemble the lamp, which could damage the reflector or bulb.
  4. Tactical flashlights are intended for short term use and should not be used for more than 15 minutes at a time.

MAINTENANCE

To keep your flashlight in perfect condition, please follow the instructions below:

  1. Clean your flashlight with a soft clean cloth to prevent damage.
  2. To clean your flashlight after it has been submersed in sea water, first screw it on tightly so no water can get in, then wash in clean water and dry with hot air.
  3. If the tail cap does not rotate smoothly, put silicone grease on the "O" ring, which is available at most outdoor and hardware stores or retail shops that sell Nextorch flashlights.
  4. Store the batteries in a cool, dry place if flashlight will not be used for long periods of time.

Molle Shop Australia is the sole distributor and authorised re-seller of NEXTORCH products in Australia.  As such consumers should exercise caution when purchasing from other sites as they may not be genuine products.  As authorised agents of NEXTORCH Molle Shop Australia is responsible for all warranty and customer service-related concerns in Australia and New Zealand.  Enquiries in the first instance must be directed to Molle Shop Australia by email molleshopaustralia@gmail.com.au

 

WUBEN WARRANTY

Free replacement WUBEN will replace a new product within 15 days of purchase for any manufacturing defects if problems arise during normal use.

Free 1-year warranty WUBEN will replace a new product or another one at the same price for any manufacturing defects if problems arise during normal use.

Free 5-year warranty WUBEN offers free repair for any manufacturing defects if problems arise during normal use, what based on the users registered on WUBEN official website.

Limited Lifetime warranty for product expiries warranty period WUBEN provides lifetime repair but will charge for parts.

Will be subject to the date of shipment if no buying evidence.

If there is any dispute solve it by mutual agreement.

The free repair does not cover any damages or failure caused by;

Artificial damage, disassemble, modification.

Wrong or rough operation

Battery leakage or wrong use of battery

Shenzhen ShengQi Lighting Technology Co Ltd

209 Building C, 1970 Industrial Zone Minzhi,

Longhua District, Shenzhen, 518131 China

Web: www.wubenlight.com

 

221B Tactical

Limited Warranty Policy & Guidelines

NO SWEAT GUARANTEE
Products covered by this warranty are warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product. This warranty applies to all 221B Tactical products except products marked as not covered by warranty on the product’s packaging, hangtag and/or label; including products purchased from an unauthorized dealer or seller.

If your product covered by this warranty fails due to a manufacturing defect, we will cover the repair cost or replace it, when repair is not available, at our discretion. Only original, unaltered and unmodified items and workmanship are covered. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.

The products eligible for the lifetime warranty are covered to the original owner, for the lifetime of the product. Unfortunately, this does not mean your lifetime.

For warranty evaluation, please email support molleshopaustralia@gmail.com for warranty service authorization. Your product must be returned directly to Molle Shop Australia. 

Our policy requires that products accepted for replacement be clean. Charges will be assessed if cleaning is necessary or product may be returned to you if it cannot be adequately cleaned.

 

SHIPPING

In most cases same day dispatch and some occasions next business day dispatch upon receipt of your order. In most cases same day dispatch and on some occasions next business day dispatch upon receipt of your order.

All items are advertised and available ex-Sydney, however there maybe times when certain products sell out or irregular sizes may need to be ordered from the manufacturer before an order can been processed. 

Deliveries only within Australia and New Zealand.

Molle Shop commonly uses the trusted delivery services of Officeworks Mailman (note: Excludes PO Boxes, Locked and private mail bags, Parcel Lockers and Remote Islands) and Australia Post.


Molle Shop offers Regular Post and Express Post for deliveries to be tracked via online tracking.  A tracking number will be emailed to you when your order is dispatched.


Regular Post shipping is FREE over the advertised spend limit.  No additional handling or associated fees FREE is FREE. Additional cost for Express Post.

RETURNS POLICY

If you don't have a positive experience for ANY reason we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.


Products purchased at molleshopaustralia.com.au can be returned for exchange within 30 days, or full refund within 14 days.

Goods must be in new condition and in original packaging.  Goods will be inspected on return and refunds or credit for exchanged goods processed within 7 days.
Delivery charges to return or send a replacement item are the responsibility of the customer.

Refunds are credited back to the original credit card, account on which the order was purchased.

To arrange a return or exchange email: molleshopaustralia@gmail.com and quote your order number.

Our Customer Service team will provide details of where to send the goods.
We recommend using Express Post for returns to allow tracking, as we are not responsible for returned goods that go astray. 

 

Privacy
Your privacy is important to us and always protected.  You can be assured that none of your personal information will be passed onto any third parties.
molleshop.com.au needs to collect personal information from you such as name, delivery address, contact phone numbers, email address and credit card details to process your order.
The information collected may also be used to inform you of additional products, services and specials.
All marketing material sent to you will include an opt out function whereby you can remove yourself from receiving any future marketing material.
Security and protection of sensitive information is paramount.  molleshop.com.au is a secure site using the industry standard for encryption technology, Secure Sockets Layer (SSL) to guarantee security and use an encryption and secure system to process credit cards.
Whilst every effort is made to update the information contained on this website, molleshop.com.au makes no representations or warranties, whether expressed or implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website.

 

DISCLAIMER

molleshop.com.au shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributed, directly or indirectly, to your access and use of the website, any information contained on the website, you or your company's personal information or material and information transmitted over our system.

 

 

Terms and Conditions: PUT IT ON LAY-BUY

Layby Terms, agreements and contract

Lay-Buy Financial Solutions Pty Ltd trading as www.lay-buys.com has identified core principles we believe are integral and imperative for all Lay-Buy agreement deals transacted through our PUT IT ON LAY-BUY checkout payment option to be fair and reasonable per the Fair Trading Act 1999.

The following principles below therefore make up the Terms & Conditions for any Lay-Buy or Layby contract and related transactions entered into. This applies to all and any lay-by contract template utilized by both the vendor or consumer:

  1. Record of Payment
    A record of payments transaction history will always be available for both the merchant and buyer, recording all amounts paid to-date and the date and value of all future pending payments as per your agreed lay-by policy.
  2. Storage and Identification of Lay-Buy Products
    Product’s on Lay-Buy will be set aside and stored separately to other products. Products will be clearly identified as ‘Lay-By contract’ products by a number or some other identification.
  3. Cancellation of Lay-Buy by Buyer
    The buyer may cancel their LayBy agreement form at any time prior to delivery of products and on delivery of products if the products are damaged by so advising seller in writing or if seller agrees, orally.If a buyer cancels a Lay-Buy, seller will, if so requested by the seller, give the buyer a “cancellation statement” which sets out-
    a) The purchase price of the products; and
    b) Advise customer of the cancellation fee payable to seller under all Lay-By terms and conditions; and
    c) The total amount paid under the Lay-Buy; and
    d) Any amount owing to either the buyer or seller under the layby terms on the cancellation of the Lay-Buy.If seller does not accept the buyer’s oral cancellation it is obliged to give/send the buyer a duly completed Lay-By Form of Cancellation immediately.
  4. Cancellation of Lay-Buy by Seller
    The seller under a Lay-Buy must not cancel it unless –
    a) The buyer breaches a term of the Lay-Buy; or
    b) The seller stops trading; or
    c) The products are no longer available
  5. Cancellation on breach by Buyer
    If a buyer has breached a term of a Lay-Buy and seller intends to cancel the Lay-Buy, before doing so seller must –
    a) Give the buyer notice of seller’s intention to cancel the Lay-Buy; and
    b) Allow the buyer at least 14 days within which to rectify the breach; and
    c) The notice to be given has to be:I) in writing, sent to the buyer’s last known address, or, if the buyer so agrees, orally; and
    II) must specify the breach of the Lay-Buy for which the Lay-Buy is being cancelled; and
    III) must state the time within which the buyer must rectify the breach;
    IV) must state the matters listed per below:* the purchase price of the products;
    * all cancellation charges payable under the agreement; and
    * the total amount paid under the Lay-Buy;
    * any amount owing to either the buyer or seller under the terms of the Lay-Buy on the cancellation of the Lay-Buy.The Lay-Buy is cancelled at the end of the period specified in the notice unless the buyer rectifies the breach before then or Seller agrees not to cancel it.
  6. Cancellation where business closes
    If Seller under a Lay-Buy agreement proposes to stop trading before the agreement is completed, Seller must give notice of the proposal to the buyer and must either –
    (a) allow the buyer 7 days within which to complete the agreement; and
    (b) cancel the Lay-Buy
  7. Cancellation where products not available
    If the products are no longer available, Seller must cancel the Lay-Buy and refund all monies to the buyer.
  8. Effect of Cancellation
    Subject to the above, when a Lay-Buy is cancelled by either party, Seller must refund all money paid within 14 days less a AUD $25 cancellation fee. There are circumstances which prohibit Seller from keeping the cancellation charge. These include but are not limited to, situations where the products are damaged or not delivered or where Seller has breached a term of the Lay-Buy statement.
  9. Cancellation Charge
    Seller shall charge the buyer a AUD $25 cancellation fee under the terms of all Lay-Buy deals.
  10. Banking Charges back Fees
    The seller shall be entitled to pass-on to the buyer all charge back fees received by any given bank for any given customer charge back from any given Lay-Buy deal.
  11. Service Fee
    Seller shall not charge the customer any interest charges, membership fee or service fee on any Lay-Buy sales transaction. Lay-Buy Financial Solutions Pty Ltd trading as www.lay-buys.com charge an admin fee, which is a once-off 1.9% of the total order value at checkout. The buyer will pay this amount to Lay-Buys at checkout at time of paying the down payment. This fee is an admin fee and is therefore not refundable.
  12. Lay-Buy Reporting
    Seller shall have reporting in place for all Lay-Buy deals covering Down Payment made, Lay-Buy period, Frequency of payments required, Payment amount required per installment; and a full record of all payments made to-date (amount and date on which made).
  13. Delivery
    The seller will only dispatch the buyer product/s after receiving the final installment payment for all Lay-Buy deals.
  14. MISCELLANEOUS
    14.1   This Agreement shall be binding upon, inure to the benefit of, and be enforceable by the representatives, successors and assigns of the parties hereto.
    14.2   This Agreement may be amended only by a written instrument duly executed by all parties hereto.
    14.3   The parties hereby represent and warrant that each of them has full legal right, power and authority to enter into this Agreement and to carry out its obligations hereunder.
    14.4   This Agreement may be executed simultaneously in one or more counterparts, each of which shall be deemed an original but all of which together shall constitute one and the same instrument.
    14.5   Article headings contained herein are for reference purposes only and shall not in any way affect the meaning or interpretation of this Agreement.