FAQ

Here are some frequently asked questions and answers for our Australian customers:

• What is your return policy?
• We offer a 14-day return policy. If you're not satisfied with your purchase, you can return it within 14 days for a full refund.
• How do I return an item? - Please refer to our Return Policy for detailed instructions.
• What is your shipping policy? - We ship all orders within 24 hours. More details can be found on our Shipping Policy page.
• How long does shipping take?
• 3-7 business days for Australia and 7-14 business days for international orders. 
  
• How do I track my order? - You will receive tracking information via email once your order has shipped.
• Can I cancel or change my order? - Please contact us immediately if you need to make any changes to your order.
• Where is your shop located?
• Our facilities including shipping warehouse is in Sydney, Australia.
• Do you have a physical shopfront?
• No, we are an online store only.