FAQ

Here are some frequently asked questions and answers for our Australian customers:

• What is your return policy?
• We offer a 14-day return policy. If you're not satisfied with your purchase, you can return it within 14 days for a full refund.
• How do I return an item? - Please refer to our Return Policy for detailed instructions.
• What is your shipping policy? - We ship all orders within 24 hours. More details can be found on our Shipping Policy page.
• How long does shipping take?
• 3-7 business days for Australia and 7-14 business days for international orders.
• Do you ship to New Zealand?
• Yes, we ship to New Zealand. Delivery typically takes 5-10 business days. Standard international shipping rates apply.
• How do I track my order? - You will receive tracking information via email once your order has shipped.
• Can I cancel or change my order? - Please contact us immediately if you need to make any changes to your order.
• Where is your shop located?
• Our facilities including shipping warehouse is in Sydney, Australia.
• Do you have a physical shopfront?
• No, we are an online store only.
• What payment methods do you accept?
• We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Afterpay. All transactions are processed securely.
• Are your products MOLLE compatible?
• Most of our pouches and accessories are designed to be MOLLE/PALS compatible. Product listings include compatibility details. If you're unsure whether a product will fit your platform or vest, please contact us before purchasing.
• Do you offer sizing guides?
• Yes, sizing information is included on individual product pages where applicable. If you need further guidance, contact our team and we'll help you find the right fit.
• What happens if my item arrives damaged or defective?
• If your order arrives damaged or with a manufacturing defect, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or refund promptly.
• What warranty applies to your products?
• Warranty terms vary by brand and product. Manufacturer warranties apply where specified on the product page. Please contact us if you have a warranty claim and we will assist you through the process.
• Do you offer wholesale or bulk orders?
• Yes, we work with law enforcement agencies, security companies, emergency services, and other organisations requiring bulk orders. Please contact us directly to discuss wholesale pricing and availability.
• What are your international shipping costs and customs duties?
• International shipping rates are calculated at checkout based on destination and order weight. Please note that customs duties, taxes, and import fees for international orders are the responsibility of the recipient and are not included in our pricing.
• How do I contact customer support?
• You can reach our team via the Contact Us page. We aim to respond to all enquiries within 1 business day (Monday–Friday, AEST).